Terms of service

Terms and Conditions & Return Policy

Orders and shipping are handled by Kosmos & You GmbH.

1. Scope
The following Terms and Conditions apply exclusively to your order of our physical and downloadable products via kosmos.de. We do not recognize any deviating terms and conditions of the customer unless we expressly agree to their validity.

2. Conclusion of Contract and Contracting Parties
The presentation of products in the online shop does not constitute a legally binding offer, but rather a non-binding online catalog. After entering your personal data and clicking the order button in the final step of the ordering process, you are placing a binding order for the selected goods. Before completing the ordering process, a confirmation window will appear displaying the details of your order. Here, you can review and correct your entries. Immediately after submitting your order, you will receive an email confirming receipt of your order (order confirmation). The purchase contract is concluded when we confirm the order either by email or by mail (order confirmation) or upon delivery of the goods.

Your purchase contract is concluded with:

Kosmos & You GmbH
Pfizerstraße 5-7
D-70184 Stuttgart
Servicecenter

Managing Director: Bettina Schultes
Registering Court: Stuttgart Local Court
Registration number: HR B 77 8451

3. Right of Withdrawal

As a consumer (a consumer is any natural person who enters into a legal transaction for a purpose that cannot be attributed to their commercial or self-employed professional activity), you are entitled to a 14-day right of withdrawal for all haptic products, as explained below.

WITHDRAWAL POLICY

Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the goods. If the goods ordered as part of a single order are delivered separately, the date of receipt of the last item shall be decisive.

To exercise your right of withdrawal, you must notify us
(Kosmos & You GmbH, Pfizerstraße 5-7, D-70184 Stuttgart) by means of a clear statement (e.g., a letter sent by mail, fax, or email) regarding your decision to withdraw from this contract. You may use our Servicecenter or this sample withdrawal form for this purpose. To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising the right of withdrawal before the withdrawal period expires.

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising the right of withdrawal before the withdrawal period expires.

Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the inexpensive standard delivery offered by us), without delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract. We will use the same payment method for this refund that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs first.

You must return or hand over the goods to d-log GmbH, c/o Kosmos & You GmbH, Schacht Neu-Cöln 14, 16, 18, D-45355 Essen, without delay and in any event no later than fourteen days from the date on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period expires. You are responsible for the direct costs of returning the goods.

You are only liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that goes beyond what is necessary to check their condition, properties, and functionality.

End of the Cancellation Policy

EXCLUSION OF THE RIGHT OF CANCELLATION

  1. The right of withdrawal does not apply to distance contracts for the delivery of audio or video recordings or software, provided that the delivered data carriers have been unsealed by the consumer.
  2. The right of withdrawal does not apply to digitally transmitted goods (i.e., via download), as you were informed prior to the execution of the contract.


4. Delivery
Delivery will be made to the delivery address you provided. Delivery times specified by us are calculated from the time of our order confirmation, provided that the purchase price has been paid in advance (except for purchase on account). Unless a different delivery time is specified for the respective goods in our online shop, the delivery time is 2–4 business days. If you select the prepayment method, we will provide you with our bank details in the order confirmation and deliver the goods upon receipt of payment; in this case, the period relevant for determining the delivery date begins only upon receipt of payment. You will receive your order in a single shipment whenever possible. Should separate shipments be necessary for technical or logistical reasons—for example, because your order contains items that must be packed separately or transported differently—you will not incur any additional costs as a result.

5. Prices
The prices listed on the product pages are fixed prices in euros and include the applicable statutory value-added tax.  In addition to the listed prices, shipping costs may apply. You can find the current shipping rates as well as information on available shipping methods and destinations on our shipping costs page: Shipping Costs

For technical reasons, we are unfortunately unable to refund German VAT for orders from third countries.

6. Due Date and Payment, Default

You may choose from the following payment methods: credit card (Visa, MasterCard), direct debit, and PayPal. Payments are processed by our service provider Unzer. The purchase price is due immediately upon ordering the goods.

7. Set-off, Right of Retention

You are only entitled to a right of set-off if your counterclaims have been legally established, are undisputed, or have been acknowledged by us in writing. You are only authorized to exercise a right of retention to the extent that the claims are based on the same contractual relationship.

8. Retention of Title
The goods remain our property until full payment has been made.

9. Warranty
The statutory provisions apply.

10. Shipping Damage
If goods are delivered with obvious damage to the packaging or contents, please immediately file a complaint with the delivery carrier, refuse acceptance, and notify us without delay via our Servicecenter.

Please note: Failure to comply with the aforementioned procedures has no effect on your statutory warranty rights or any other claims you may have. However, by doing so, you help us to potentially assert our own claims against the shipping company or the transport insurance provider.

11. Data Protection
The collection, processing, or use of your data is carried out exclusively in accordance with applicable data protection laws. Newsletters or Direct Marketing to Existing Customers in Our Legitimate Interest We reserve the right, based on our legitimate interest, to send information about similar offers of our own (“product information”) to existing customers via email or mail. The legal basis for sending product information to existing customers is Section 7(3) of the German Unfair Competition Act (UWG) and Article 6(1)(f) of the General Data Protection Regulation (GDPR) (data processing based on legitimate interests). Right to object You may object to receiving product information via email or mail at any time. Please submit your objection via email, telephone, or mail using the contact details provided in the legal notice on this page. Detailed information on data protection can be found in our Privacy Policy.

12. Storage of the contract text
Your order and the order data you have entered will be stored by us in accordance with data protection regulations and may be requested from us accordingly. In addition, you have the option to print your order and the entered data during the ordering process. Furthermore, we will send an order confirmation with the order details to the email address you provided.

13. Contract Language
The contract language is German. The German version shall be the sole authoritative version for the interpretation and application of these General Terms and Conditions.

14. Governing Law
The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods, unless mandatory international consumer protection law precludes this.

15. Miscellaneous
Should individual provisions of these General Terms and Conditions be or become invalid, this shall not affect the validity of the remaining provisions.

For consumer disputes with Kosmos & You GmbH, the General Consumer Arbitration Board of the Center for Arbitration e.V., Straßburger Straße 8, 77694 Kehl am Rhein, would have jurisdiction. You can find the website at: https://www.verbraucher-schlichter.de. However, we do not participate in the dispute resolution procedure.

June 2026